Privacy Policy
Last Updated: October 2023
At SparkleOne, we respect your privacy and are committed to protecting the personal and business information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or engage with our B2B OEM/ODM services.
As a professional manufacturer specializing in solar power generation and energy storage systems, our services are strictly B2B. We do not engage in retail business, and our data collection practices reflect this professional focus.
1. Information We Collect
We collect information necessary to facilitate business communications, process orders, and provide customized engineering solutions. This includes:
- Business Identity: Company name, business license details (where applicable for export compliance), and industry type (e.g., Wholesaler, EPC, Brand Owner).
- Contact Information: Name, business email address, phone number, and shipping/billing addresses.
- Project Specifications: Technical requirements for OEM/ODM projects, including structural designs, electrical parameters, and system configuration needs.
- Usage Data: Information on how you interact with our website, collected via cookies and log files to improve user experience.
2. How We Use Your Information
Your information is used strictly for business purposes:
- To process quote requests and manage OEM/ODM production orders.
- To communicate regarding product specifications, prototyping, and mass production schedules.
- To arrange logistics, shipping, and export documentation (e.g., CE, IEC certifications).
- To provide technical support and after-sales engineering guidance.
- To send relevant industry updates or product catalogs (you may opt-out at any time).
3. Information Sharing & Disclosure
SparkleOne does not sell, trade, or rent your personal or business identification information to third parties. We may share generic aggregated demographic information not linked to any personal identification regarding visitors and users with our business partners for the following purposes:
- Logistics Partners: To facilitate the shipment of PV modules, inverters, and energy storage systems.
- Certification Bodies: When applying for product certifications (CE, TUV, IEC) on behalf of your brand (OEM services).
- Legal Compliance: If required by law to comply with subpoenas or legal processes.
4. Data Security
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information and transaction data. As a factory-level partner, we treat your proprietary designs and OEM specifications with strict confidentiality (NDA available upon request).
5. Cookies
Our website may use "cookies" to enhance the user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent.
6. Contact Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with SparkleOne, please contact us: