Terms of Service

2.1 Product Categories

• Solar PV modules (monocrystalline, bifacial, N-type, custom power ranges)
• Energy storage systems (residential wall-mounted, C&I cabinet/containerized)
• Inverters and control systems (on-grid, hybrid, off-grid)
• Mounting structures and system accessories

2.2 OEM/ODM Services

Our customization services include but are not limited to: product design and engineering, branding and packaging customization, firmware/software development, certification support, and mass production management.

3.1 Order Process

All orders require written confirmation through official quotation and purchase order documentation. Verbal agreements are not binding until formalized in writing with authorized signatures from both parties.

3.2 Minimum Order Quantities (MOQ)

Standard products typically require minimum order quantities as specified in our product catalogs. Custom OEM/ODM projects may have different MOQ requirements based on complexity and production setup costs.

3.3 Payment Terms

• Standard payment terms: 30% deposit upon order confirmation, 70% balance before shipment
• OEM/ODM projects: Payment schedule as agreed in specific project contracts
• Accepted payment methods: T/T (Wire Transfer), L/C (Letter of Credit)

4.1 Product Quality Standards

All products manufactured by SparkleOne comply with relevant international standards including but not limited to IEC, CE, UL, and other certifications as applicable. We maintain strict quality control throughout the manufacturing process.

4.2 Standard Warranties

4.3 Warranty Claims

Warranty claims must be reported within the warranty period with proper documentation including purchase records, installation photos, and performance data. SparkleOne reserves the right to inspect products before approving warranty claims.

5.1 Delivery Terms

Unless otherwise specified, all shipments are FOB (Free on Board) from our manufacturing facility. Risk of loss transfers to the Customer upon delivery to the shipping carrier. Delivery timeframes are estimates and not guaranteed.

5.2 International Shipping

For international orders, Customer is responsible for all customs duties, taxes, import fees, and compliance with local regulations. SparkleOne will provide necessary export documentation but cannot guarantee customs clearance.

5.3 Inspection & Claims

Customer must inspect products within 7 days of delivery and report any damage or discrepancies immediately. Failure to report issues within this timeframe may void claims for shipping damage or quantity discrepancies.

6.1 Proprietary Rights

SparkleOne retains all rights to its proprietary designs, manufacturing processes, and technical specifications. Customer may not reverse engineer, copy, or reproduce our products without explicit written permission.

6.2 OEM/ODM Arrangements

For custom OEM/ODM projects, intellectual property ownership and usage rights will be specifically defined in separate agreements. Customer-provided designs and specifications remain Customer's property, while SparkleOne manufacturing processes remain proprietary.

6.3 Confidentiality

Both parties agree to maintain confidentiality of proprietary information, technical specifications, pricing, and business terms disclosed during the course of business relationship.

7.1 Product Application Responsibility

Customer is solely responsible for proper system design, installation, commissioning, and compliance with local electrical codes and regulations. SparkleOne provides products and technical guidance but does not assume responsibility for system performance in specific applications.

7.2 Force Majeure

Neither party shall be liable for delays or failures in performance due to circumstances beyond reasonable control, including but not limited to natural disasters, government regulations, labor disputes, or supply chain disruptions.

8.1 Negotiation First

In the event of any dispute, both parties agree to first attempt resolution through good faith negotiation and direct communication between authorized representatives.

8.2 Arbitration

If negotiation fails, disputes shall be resolved through binding arbitration under the rules of the International Chamber of Commerce (ICC) or other mutually agreed arbitration body. Arbitration proceedings shall be conducted in English.

8.3 Governing Law

These Terms shall be governed by and construed in accordance with international commercial law principles and the laws of the jurisdiction where SparkleOne is incorporated, without regard to conflict of law provisions.

9.1 Terms Updates

SparkleOne reserves the right to modify these Terms at any time. Updated Terms will be posted on our website and communicated to active business partners. Continued business relationship after notification constitutes acceptance of updated Terms.

9.2 Contact for Legal Matters